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CLE 083 Information Technology Service Management (ITSM)





DAU Courses
AUD

iCatalog Home CLE 083 Information Technology Service Management (ITSM)
(Last Modified:05-Nov-2019)

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Description
This course presents information on relevant ITSM policy to include DoDI 8440.01, DoDI 5000.74, DoDI 5000.75, and the relationship between them. Finally, the course will provide familiarization with lifecycle best practices for ITSM presented in the DoD Enterprise Service Management Framework (DESMF) used in strategic planning, design, transition, operation, and continual improvement of IT services.
Objectives
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Target Attendees
Acquisition workforce members with little or no experience in DoD ITSM
Prerequisite(s)
None
Predecessor Course(s)
Predecessor Predecessor Course Title PDS Code Expires On
None None None None
Course Length
Approximately 2 hours to complete
Additional Course Information
Delivery Mode Online Training
Equivalent Courses None
ACE Recommended Credits N/A
PDS Code ZGL
DAU Public (material/prework) N/A
Continuing Education Units   0
Continuous Learning Points  2
Reservist Retirement Points  1
Historical Allocations Mouse Over for Past CEU/CLPs
Notes
  • (Click Here) for the technical requirements for this course.
  • All exams in this course must be passed with a minimum score of 80%. You will have 2 opportunities to retake an exam in its entirety. After a 3rd failure, you will automatically be restarted in the course.
  • There is no time limit for completing this course.
  • After completing the course, please be sure to complete the survey at the end.