CRS_CEU   CRS_CLP   START_DATE   END_DATE     0 3 Apr 04, 2019 Nov 03, 2019 Records per page: 1 2 3 4 5 6 7 8 9 10 50 100 500 - - Records: 1 to 1 of 1 - Pages  1 ob_gridCEPEditControl0valuetrue ob_gridCEPEditControl1valuetrue ob_gridCEPEditControl2valuetrue ob_gridCEPEditControl3valuetrue DAU Courses ACQ ACQ 0030 ACQ 0040 ACQ 0061 ACQ 0150 ACQ 0200 ACQ 0490 ACQ 0500 ACQ 0710 ACQ 0720 ACQ 0730 ACQ 0740 ACQ 0760 ACQ 0770 ACQ 0800 ACQ 0820 ACQ 0830 ACQ 0840 ACQ 1010 ACQ 110 ACQ 1300 ACQ 160 ACQ 1650 ACQ 1700 ACQ 1700V ACQ 2020 ACQ 2030 ACQ 2030V ACQ 2551 ACQ 265 ACQ 265V ACQ 305 ACQ 305V ACQ 3110 ACQ 3120 ACQ 3130 ACQ 3140 ACQ 315 ACQ 3150 ACQ 315V ACQ 3160 ACQ 3170V ACQ 3200 ACQ 3700V ACQ 401 ACQ 404 ALD ALD 0010 ALD 0020 ALD 0030 ALD 0040 ALD 0050 ALD 0060 ALD 0070 ALD 0090 ALD 0100 ALD 0110 ALD 0120 ALD 0130 ALD 0140 ALD 0150 ALD 0160 ALD 1100V ALD 2100V ALD 3100 AUD AUD BCE BCE 0010 BCE 0020 BCE 0040 BCE 0060 BCE 0080 BCE 0110 BCE 0150 BCE 0230 BCE 0420 BCE 1000 BCE 1700 BCE 1710 BCE 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2003 SWE 2006 SWE 2014 SWE 2015 SWE 2016 SWE 2017 SWE 2025 SWE 2030 SWE 2031 SWE 2040 SWE 2046 SWE 2047 SWE 2048 SWE 2049 SWE 2050 SWE 2060 TST TST 102 TST 1100 TST 2040 TST 2040V TST 2100 WSA WSA 001 WSA 002 WSA 004 WSA 006 WSA 010 WSB WSB 002 WSB 004 WSB 011 WSB 012 WSB 018 WSC WSC 005 WSC 006 WSC 015 WSC 027 WSC 030 WSC 031 WSC 032 WSC 035 WSC 036 WSD WSD 003 WSD 004 WSD 005 WSD 006 WSD 007 WSD 009 WSD 010 WSD 011 WSD 012 WSD 013 WSD 014 WSD 016 WSD 018 WSD 019 WSD 020 WSD 021 WSD 022 WSD 023 WSD 024 WSE WSE 005 WSE 006 WSE 018 WSE 023 WSE 026 WSE 027 WSE 030 WSE 031 WSE 032 WSL WSL 001 WSL 002 WSL 003 WSL 008 WSL 010 WSL 011 WSM WSM 002 WSM 005 WSM 007 WSM 008 WSM 009 WSM 010 WSM 011 WSM 012 WSM 013 WSM 014 WSM 016 WSM 017 WSM 019 WSM 021 WSM 022 WSM 024 WSM 025 WSM 026 WSM 027 WSM 028 WSM 029 WSS WSS 001 WSS 003 WSS 004 WSS 005 WSS 008 WSS 011 WSS 012 WSS 013 WSS 016

CLE 083 Information Technology Service Management (ITSM) (Last Modified:24-Apr-2023)   Description This Online Training (OLT) course presents information on relevant Information Technology Service Management (ITSM) policy to include DoDI 8440.01, DoDI 5000.74, DoDI 5000.75, and the relationship between them. Finally, the course will provide familiarization with lifecycle best practices for ITSM presented in the DoD Enterprise Service Management Framework (DESMF), which is based on the Information Technology Infrastructure Library (ITIL) best practices and ISO 20000 international standards, used in strategic planning, design, transition, operation, and continual improvement of IT services. Objectives Download Course Objectives Target Attendees Acquisition workforce members with little or no experience in DoD ITSM Prerequisite(s) None Predecessor Course(s) Predecessor Predecessor Course Title PDS Code Expires On None None None None Course Length Approximately 2 hours to complete Additional Course Information Delivery Mode Online Training Equivalent Courses None Availability All PDS Code ZGL Walk-ins Authorized N/A Pre-work required No First Offering 4/4/2019 ACE Recommended Credits N/A Continuing Education Units   0 Continuous Learning Points  2 Reservist Retirement Points  1 Historical Allocations Mouse Over for Past CEU/CLPs Fulfillment Eligible N/A Technical Requirements Click Here Notes Any exams in this course must be passed with a minimum score of 80%. There is no time limit for completing this course. After completing the course, please be sure to complete the survey at the end. The CLPs assigned to this learning activity may be used to meet professional certification and/or licensure requirements (PDUs/CPE credits).