CLE 083

DAU Courses

iCatalog Home CLE 083 Information Technology Service Management (ITSM)
(Last Modified:05-Nov-2019)


This course presents information on relevant ITSM policy to include DoDI 8440.01, DoDI 5000.74, DoDI 5000.75, and the relationship between them. Finally, the course will provide familiarization with lifecycle best practices for ITSM presented in the DoD Enterprise Service Management Framework (DESMF) used in strategic planning, design, transition, operation, and continual improvement of IT services.
  • Describe the value of an IT service provider who has implemented ITSM.
  • Given a new Department of Defense (DoD) IT service request, identify potential ITSM processes that will be executed to fulfill the request.
  • Target Attendees
    Acquisition workforce members with little or no experience in DoD ITSM
    Predecessor Course(s) (Acceptable as a substitute for this course until the acceptance date specified below.)
    Predecessor Predecessor Course Title PDS Code Accepted Until
    None None None None
    Course Length
    Approximately 2 hours to complete
    Additional Course Information
    Delivery Mode Online Training –Continuous Learning
    Equivalent Courses None
    ACE Recommended Credits N/A
    PDS Code ZGL
    DAU Public (material/prework) N/A
    Continuing Education Units   0
    Continuous Learning Points  2
    Reservist Retirement Points  1
    Historical Allocations Mouse Over for Past CEU/CLPs
  • (Click Here) for the technical requirements for this course.
  • All exams in this course must be passed with a minimum score of 80%. You will have 2 opportunities to retake an exam in its entirety. After a 3rd failure, you will automatically be restarted in the course.
  • There is no time limit for completing this course.
  • After completing the course, please be sure to complete the survey at the end.