CLE 083 Information Technology Service Management (ITSM)
 Description
This course presents information on relevant ITSM policy to include DoDI 8440.01, DoDI 5000.74, DoDI 5000.75, and the relationship between them. Finally, the course will provide familiarization with lifecycle best practices for ITSM presented in the DoD Enterprise Service Management Framework (DESMF) used in strategic planning, design, transition, operation, and continual improvement of IT services.
Objectives
  • Describe the value of an IT service provider who has implemented ITSM.
  • Given a new Department of Defense (DoD) IT service request, identify potential ITSM processes that will be executed to fulfill the request.
  • Target Attendees
    Acquisition workforce members with little or no experience in DoD ITSM
    Prerequisite(s)
    None
    Predecessor Course(s) (Acceptable substitutes for meeting current course prerequisite and certification standards)
    Predecessor Predecessor Course Title PDS Code Accepted Until
    None None None None
    Course Length
    Approximately 2 hours to complete
    Additional Course Information
    Delivery Mode  Continuous Learning
    Equivalent Courses  None
    ACE Recommended Credits  N/A
    PDS Code  ZGL
    Current CEU, CLP and RRP      Click here for Previous Allocation
    Continuous Education Units  0
    Continuous Learning Points
    Reservist Retirement Points 1  
    Notes
  • (Click Here) for the technical requirements for this course.
  • All exams in this course must be passed with a minimum score of 80%. You will have 2 opportunities to retake an exam in its entirety. After a 3rd failure, you will automatically be restarted in the course.
  • There is no time limit for completing this course.
  • After completing the course, please be sure to complete the survey at the end.