WSD 005 Crucial Conversations for Mastering Dialogue®

DAU Courses

iCatalog Home WSD 005 Crucial Conversations for Mastering Dialogue®
(Last Modified:14-Mar-2024)

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Provides solutions to how individuals, teams, and organizations can overcome problems stemming from under-communicating, withholding information, or failing to act with unity and conviction.
  • Identify problems contributing to poor results/broken relationships.
  • Keep composure when feeling angry/defensive/intimidated.
  • Identify victim/villain/helpless stories to justify behavior.
  • Consider others’ perspectives & assume they have good reasons before speaking up.
  • Recognize when you’re at cross purpose/take steps to rebuild safety/return to dialogue.
  • Speak honestly/respectfully.
  • Find/cultivate mutual purpose with those who hold opposing viewpoints.
  • Spot the warning signs that indicate safety/dialogue are at risk.
  • Seek a purpose that both parties are committed to.
  • Find common ground.
  • Bring people back into dialogue when they clam up/blow up.
  • Turn each Crucial Conversation into a course of action that leads to results.
  • Target Attendees
    Crucial Conversations training is ideal for all acquisition personnel who manage people or processes as well as those who have supervisory or cross-functional management responsibilities. For true change to be achieved, involving teams and even entire organizations is essential. Class size-minimum 12 to maximum 30.
    Predecessor Course(s)
    Predecessor Predecessor Course Title PDS Code Expires On
    None None None None
    Course Length
    2 class days
    Additional Course Information
    Delivery Mode Workshop
    Equivalent Courses None
    Availability All
    PDS Code N/A
    Walk-ins Authorized N/A
    Pre-work required No
    First Offering 4/21/2015
    ACE Recommended Credits N/A
    Continuing Education Units   0
    Continuous Learning Points  14
    Reservist Retirement Points  0
    Historical Allocations Mouse Over for Past CEU/CLPs
    Fulfillment Eligible N/A
    Technical Requirements Click Here
  • Training conducted by DAU faculty who are certified by VitalSmarts.
  • Fee-For-Service arrangements may be required.
  • To inquire about or request this course for your organization, click the Apply for Course button in the upper right corner.
  • The CLPs referenced above presume off-the-shelf delivery.