HBS 412 Difficult Interactions
 Description
In this module you’ll learn how to discuss and resolve difficult interactions in the workplace -- whether they're with employees, peers, bosses, or even customers and suppliers. It includes tools and techniques to help you: decide which situations are worth resolving, find the source of the difficulty, productively discuss the emotions that difficult interactions can raise, and overcome barriers to action.
Objectives
Target Attendees
All DoD acquisition workforce members
Prerequisite(s)
None
Predecessor Course(s) (Acceptable substitutes for meeting current course prerequisite and certification standards)
Predecessor Predecessor Course Title PDS Code Accepted Until
None None None None
Course Length
Approximately 2 hours to complete
Additional Course Information
Delivery Mode  Continuous Learning
Equivalent Courses  N/A
ACE Recommended Credits  None
PDS Code  ZT8
Current CEU, CLP and RRP      Click here for Previous Allocation
Continuous Education Units  0
Continuous Learning Points
Reservist Retirement Points 0  
Notes
  • Enrollment in the Harvard Business School (HBS) CL modules is restricted to Federal Employees only.
  • (Click Here) for the technical requirements for this course.
  • All exams in this course must be passed with a minimum score of 70%. You will unlimited attempts to retake an exam.
  • There is no time limit for completing this course.
  • After completing the course, please be sure to complete the survey at the end.