| Description |
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Customer Focus is a vital orientation tool with value for every employee. This module covers the critical components of servicing internal or external customers, with a compelling overview of the importance of customer service, its relationship to customer satisfaction, and its link to company profitability.
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Objectives
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Target Attendees
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All DoD acquisition workforce members
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Prerequisite(s)
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None
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Predecessor Course(s)
(Acceptable substitutes for meeting current course prerequisite and certification standards)
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| Predecessor |
Predecessor Course Title |
PDS Code |
Accepted Until |
| None |
None |
None |
None |
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Course Length
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Approximately 2 hours to complete
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Additional Course Information
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| Delivery Mode |
Continuous Learning |
| Equivalent Courses |
N/A |
| ACE Recommended Credits |
None |
| PDS Code |
ZT4 |
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Current CEU, CLP and RRP |
Click here for Previous Allocation |
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Continuous Education Units |
0 |
| Continuous Learning Points |
2 |
| Reservist Retirement Points |
0 |
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Notes
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Enrollment in the Harvard Business School (HBS) CL modules is restricted to Federal Employees only.
(Click Here) for the technical requirements for this course.
All exams in this course must be passed with a minimum score of 70%. You will unlimited attempts to retake an exam.
There is no time limit for completing this course.
After completing the course, please be sure to complete the survey at the end.
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