HBS 407 Crisis Management
This is an Online Training (OLT). course. Crises are painful and sometimes devastating, but they also mark turning points. Discover practices for acting despite uncertainty, communicating clearly, leading with compassion, and regaining momentum as the crisis abates. You will learn to:
  • Take quick, decisive actions in volatile situations and adapt plans as needed.
  • Communicate clearly by managing uncertainty, dispelling rumors, and sharing what you know.
  • Connect with and comfort your team during a crisis so they remain resilient and productive.
  • Help team members recover after a crisis, capture lessons learned, and gain new momentum.
Target Attendees
Available to all students except those in industry
Predecessor Course(s) (Acceptable substitutes for meeting current course prerequisite and certification standards)
Predecessor Predecessor Course Title PDS Code Accepted Until
None None None None
Course Length
Approximately 2 hours to complete
Additional Course Information
Delivery Mode  Distance Learning
Equivalent Courses  N/A
ACE Recommended Credits  N/A
PDS Code  ZT3
Walk-ins Authorized  N/A
Pre-work required   No
First Offering  5/28/2020
Continuous Education Units  0
Continuous Learning Points
Reservist Retirement Points 0  
Historical Allocations  Click here
Fulfillment Eligible   N/A
Technical Requirements Click Here
  • This course is available to all except Industry.
Additional Information:
  • Any exams in this course must be passed with a minimum score of 80%.
  • There is no time limit for completing this course.
  • After completing the course, please be sure to complete the survey at the end.
  • The CLPs assigned to this learning activity may be used to meet professional certification and/or licensure requirements (PDUs/CPE credits).