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HBS 412 Difficult Interactions

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iCatalog Home HBS 412 Difficult Interactions
(Last Modified:17-Jul-2023)


This is an Online Training (OLT) course. Conflict is inevitable, but it doesn’t have to be unmanageable. Often, it stems from underlying differences. By understanding why difficult interactions occur and people’s sometimes conflicting styles, you can begin to resolve conflict with confidence. You will learn to:
  • Determine which conflicts to resolve.
  • Address the negative emotions conflict raises.
  • Clarify the facts of an interpersonal conflict.
  • Solve the problem underlying a difficult interaction.
  • Manage conflict between direct reports.
Target Attendees
Available to all students except those in industry
Predecessor Course(s)
Predecessor Predecessor Course Title PDS Code Expires On
None None None None
Course Length
Approximately 3 hours to complete
Additional Course Information
Delivery Mode Online Training
Equivalent Courses N/A
ACE Recommended Credits N/A
PDS Code ZT8
Walk-ins Authorized N/A
Pre-work required No
First Offering 5/28/2020
Continuing Education Units   0
Continuous Learning Points  3
Reservist Retirement Points  0
Historical Allocations Mouse Over for Past CEU/CLPs
Fulfillment Eligible N/A
Technical Requirements Click Here
  • This course is available to all except Industry.
Additional Information:
  • Any exams in this course must be passed with a minimum score of 80%.
  • There is no time limit for completing this course.
  • After completing the course, please be sure to complete the survey at the end.
  • The CLPs assigned to this learning activity may be used to meet professional certification and/or licensure requirements (PDUs/CPE credits).

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