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HBS 408 Customer Focus





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iCatalog Home HBS 408 Customer Focus
(Last Modified:17-May-2022)

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Description
This is an Online Training (OLT) course. Only by putting customers front and center can companies pull ahead—and stay ahead—of their rivals. Learn how to identify your key customers, their changing needs, and the actions you can take to improve their experience.

You will learn:
  • Learn about your customers to better meet their needs.
  • Use customer knowledge to identify ways to deliver additional value.
  • Build a customer-focused team.
Objectives
n/a
Target Attendees
All DoD acquisition workforce members
Prerequisite(s)
None
Predecessor Course(s)
Predecessor Predecessor Course Title PDS Code Expires On
None None None None
Course Length
Approximately 2 hours to complete
Additional Course Information
Delivery Mode Online Training
Equivalent Courses N/A
ACE Recommended Credits None
PDS Code ZT4
Walk-ins Authorized N/A
Pre-work required No
First Offering 5/28/2020
Continuing Education Units   0
Continuous Learning Points  2
Reservist Retirement Points  0
Historical Allocations Mouse Over for Past CEU/CLPs
Fulfillment Eligible N/A
Technical Requirements Click Here
Notes
  • Any exams in this course must be passed with a minimum score of 80%.
  • There is no time limit for completing this course.
  • After completing the course, please be sure to complete the survey at the end.

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